Berikut ini informasi lowongan kerja Product Designer – (WhatsApp & Customer Care Touchpoints) di Tangerang, Banten bagi kamu yang sedang mencari informasi tersebut.
Jabatan: Product Designer – (WhatsApp & Customer Care Touchpoints)
Perusahaan: The Body Shop
Deskripsi Pekerjaan: Facilitate customer journey vision for WhatsApp & Customer Care channel by researching, conceiving, gathering and documenting requirements.
Create, design, and deliver roadmap for customer journey innovation and optimization that lead to intuitive and seamless customer experience for WhatsApp & Customer Care channel and to be seamlessly aligned with other channels.
Take a customer-centric development approach, data-driven approach, or other approach to deliver development roadmap that enhance customer experience in WhatsApp & Customer Care channel.
Collaborate with UX/UI designers, UX writer, business owners, and other stakeholders to create and deliver engaging user stories, customer journey, and user processes for WhatsApp & Customer Care channel development.
Collaborate with IT team to define and implement innovative solutions to ensure releases of high quality and excellent customer experience for WhatsApp & Customer Care channel.
Collaborate with CX research & analyst to analyze user feedback & activity and provide iteration to enhance the customer experience.
- Bachelor’s degree from any field
- Minimum 4 years experience in customer experience/product owner/business analyst role
- Good analytical skill to understand customers and business needs
- Familiar with user-centered design and agile development
- Able to communicate complex business or technical information effectively
- Strong collaboration skill to work with cross-functional teams
- Preferably have experience in chat bot/customer care application development
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor Sales and Marketing Retail Industry 1 opening Bachelor’s degree graduate
“I want to work for a company that contributes to & is part of the community. I want something not just to invest in. I want something to believe in” Dame Anita Roddick (Founder of The Body Shop)We believe true beauty comes from the heart. For us, beauty is much more than a pretty face. We make our products with love and care. We source some of the finest raw ingredients from the four corners of the globe. We harness the skills of artisan farmers and add our expertise to create effective products that are wonderful to use.We trade fairly so communities benefit as well as you. We never test on animals, and all our products are 100% vegetarian. We campaign with passion on issues close to our heart, because activism is in our blood. We always keep people, animals, and the planet in mind.The Body Shop Indonesia has been around since 1992. We are consistently expanding to reach our customers and provide the best natural products as well as the best service for everyone. We have more than 150 stores across Indonesia, from West to East. In our stores, we love to make our customers feel at home and experience the delight of our products from head to toe. In our Home Office, we make our members feel comfortable and thus enable them to express their creativity and aspiration through their work. In The Body Shop, we make sure our employees areengaging with our values through voluntary social and environmental works.We are an equal opportunity employer and value diversity at The Body Shop. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Our Commitment: WE EXIST TO FIGHT FOR A FAIRER AND MORE BEAUTIFUL WORLD. We don’t just do business, we strive to make a change, for our neighborhood and for our planet.
Lokasi: Tangerang, Banten
Tanggal Lowongan: Sat, 21 May 2022 22:56:48 GMT
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