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Lowongan Kerja M – Platform Support Jakarta

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Jabatan: M – Platform Support

Perusahaan: Prudential

Deskripsi Pekerjaan: Prudential’s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Principle Duties & Responsibilities:

Manage Platform Support Team

  • Effectively communicate with all related parties to resolve incidents and problems
  • Find alternative solutions/workaround to resume services while doing root-cause analysis to find the problem
  • Work with other teams to close the incidents/problems
  • Manage implementation of solution for problems to production (analyze, build, test, deploy) within the SLA
  • Manage, track, and monitor progress of incident and fixing
  • Manage vendors and resources

Implementation of Incident and Problem Management

  • Analyze incident and perform incident resolution within agreed SLA
  • Investigate root-cause of the problem and perform remediation
  • Propose solution as part of problem management
  • Using agile approach in solution delivery where possible
  • Manage delivery/stability team to resolve production issues and bugs as per agreed target date
  • Manage versions on software code management tools between production version, development version, production fix version, etc.

Ensure Quality of Solution

  • Review and merge source code from team members (staffs and non-staffs)
  • Manage source code versioning and apply branching and release strategies on source code management tools
  • Optimize design, reuse or research new model / framework, support standard programming platform, deliver high quality software and improve service management
  • Continuously review the process and propose changes for improvement
  • Ensure delivery team complies with all procedures including required documentation

Manage Team

  • Coach and share knowledge to team members
  • Build the team capability and organize team’s roster
  • Conduct regular review meeting with team
  • Support team members to resolve problems / issues
  • Maintain good relationship with team members and vendors
  • Regularly review vendor resources and provide feedbacks to resources and vendors

Job Specification:


  • Degree in Computer Science or equivalent
  • Having knowledge of Agile development process and technology
  • Having knowledge of best practices on development technology
  • Able to speak English and write reports in English


  • Minimum 6 years of experience in IT
  • Minimum 3 years of experience in application development / delivery/support
  • Have detailed working knowledge on micro services, java, web/mobile, jboss
  • Experience in workflow /backend process is an advantage

Knowledge and Skill:

  • Critical thinking
  • Problem solving, able to evaluate, analyse and solve problems
  • Good knowledge on how technology affects the business
  • Fast learner

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

Perkiraan Gaji:

Lokasi: Jakarta

Tanggal Lowongan: Mon, 02 May 2022 07:52:23 GMT

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