Berikut ini informasi lowongan kerja Customer Happiness Expert (6-months contract) di Indonesia bagi kamu yang sedang mencari informasi tersebut.
Jabatan: Customer Happiness Expert (6-months contract)
Deskripsi Pekerjaan: Customer Happiness Expert, Indonesia
Why apply to Circles.Life?
Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.
As we’re growing to become the biggest and most loved brand, we are looking for: Customer Happiness Expert (Contractual basis – minimum 6 months)
Mission: Provide world class customer service – give power back to customers!
As a Customer Happiness Expert, your key objectives will be to…
- Handle multiple chats and resolve customers’ concerns in an effective, efficient and timely manner
- Handle difficult or agitated customers and convey genuine empathy
- Respond to customer comments and/or inquiries in a manner that the situation/concern is understood
- Work with other departments in resolving customer’s delivery, order management, network, and billing issues
- Work closely with other team members to resolve any challenging issues encountered
- Perform ad-hoc tasks as needed
We are looking for individuals who…
- Experience in E-commerce, BPO, or Telco industry
- At least 1 – 2 years experience in customer service (Voice/Email/Chat)
- Typing Skill of at least 40 wpm
- Good English communication skills
- Amenable to shifting and weekend schedules
- Experience with Zendesk is a plus, but not required
- Ability to multitask and work under pressure
- Exceptional customer service skills
What’s on offer:
Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:
- Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
- Once in a lifetime chance to help shape a brand from the ground up
- Autonomy in the role and in managing your own portfolio
- Exposure to the fast-paced world of high-tech start-ups
- Attractive experience and compensation
- Working with passionate, smart and driven colleagues in a vibrant environment
Interested to know more about us? | | | * “
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Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Tanggal Lowongan: Mon, 02 Aug 2021 00:53:49 GMT
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