Berikut ini informasi lowongan kerja Client Experience Specialist di Jakarta Selatan bagi kamu yang sedang mencari informasi tersebut.
Jabatan: Client Experience Specialist
Perusahaan: Sun Life Financial
Deskripsi Pekerjaan: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Reporting to VP, Head of Branding and Communications this position is responsible to keep track of Sun Life client journeys, interacting with clients across channels and platforms, and coordinating with all internal stakeholders such as CRM, claim, sales, and marketing in order to keep fine-tuning the client’s experience including:
- Assist in managing Client Experience Taskforce to develop strategies in improving client engagement, loyalties, and experience to achieve the company’s business ambition and objectives
- Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
- Liaise with internal teams such as marketing, sales, product development, CRM, billing, Claim, UX, etc. to ensure that gaps in the client experience- irrespective of where they occur in the journey – are plugged
- Collect, track and analyze client feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS, Client Index to gauge how the brand is performing on CX performance parameters
- Identifying ideal client’s profiles and mapping client journeys to identify the gaps in client experience across all touchpoints, for all kinds of client interactions, transactions, and engagements – from purchase [onboarding], post-sales and claim.
- Maintain communication and reporting with Global and Regional Office on the regular basis to ensure CX strategies alignment between Local, Regional and Global
Job Category: Marketing
Posting End Date:
Lokasi: Jakarta Selatan
Tanggal Lowongan: Wed, 09 Mar 2022 01:14:55 GMT
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